Customer Care

Return & Refund Policy

Damaged, Missing, or Incorrect Items

If your order arrives damaged, is missing parts, or if you have received an incorrect item, please gather the following information and email our customer service team at fmnhome2015@gmail.com:

1. Full Product Photo: Overall photo(s) of the complete item.

2. Defect/Damage Close-ups: Clear photos of the affected areas from multiple angles.

3. Packaging Photos: Photos of the original outer packaging and protective materials (if available).

4. Order Details: Your Purchase Order (PO) number and a detailed description of the issue.

We will respond to your claim within 24 business hours.

Returns & Eligibility

We want you to be completely delighted with your purchase.

Standard Products: Non-customized items may be returned within 14 days of receipt, provided they remain in their original condition and packaging.

Custom & Bespoke Furniture: Due to their personalized nature, custom items are non-refundable. To guarantee your absolute satisfaction, we will provide thorough detailed inspections for your approval prior to dispatch, resolving any standard or issue before shipping.

Damaged or Defective Items

Every product undergoes rigorous quality control before dispatch. In the rare event that an item arrives damaged or defective, please notify our white-glove team within 48 hours of delivery so we can coordinate immediate repair or replacement.

Refund Processing

Once your returned item is received and inspected at our distribution warehouse, your refund will be processed to the original payment method within 5–7 business days.

Return & Refund Policy

Damaged, Missing, or Incorrect Items

If your order arrives damaged, is missing parts, or if you have received an incorrect item, please gather the following information and email our customer service team at fmnhome2015@gmail.com:

1.Full Product Photo: Overall photo(s) of the complete item.

2.Defect/Damage Close-ups: Clear photos of the affected areas from multiple angles.

3.Packaging Photos: Photos of the original outer packaging and protective materials (if available).

4.Order Details: Your Purchase Order (PO) number and a detailed description of the issue.

We will respond to your claim within 24 business hours.

Returns & Eligibility

We want you to be completely delighted with your purchase.

Standard Products: Non-customized items may be returned within 14 days of receipt, provided they remain in their original condition and packaging.

Custom & Bespoke Furniture: Due to their personalized nature, custom items are non-refundable. To guarantee your absolute satisfaction, we will provide thorough detailed inspections for your approval prior to dispatch, resolving any standard or issue before shipping.

Damaged or Defective Items

Refund Processing

Once your returned item is received and inspected at our distribution warehouse, your refund will be processed to the original payment method within 5–7 business days.